Boldbloom Web Solutions Private Limited ("we," "our," "us") runs Softweave, ensuring an exceptional shopping journey for our users ("you," "your"). Order cancellations are accepted if initiated before the dispatch process begins. Once items move into the preparation stage, cancellation requests may not be accommodated.   
We encourage users to review their selections carefully before confirming the order. Each request is handled with care, considering the status of the product and packaging. We reserve the right to approve or deny cancellation requests based on operational timelines.  

How to Request a Cancellation  

• Log in and go to your order summary page   
   
• Select the item you wish to cancel from your active orders   
   
• Choose the cancel option and provide a reason if prompted   
   
• You will receive confirmation once your request is processed   
   
• Cancellations will not be accepted through social media or third-party platforms   
   
• Our support team is available for assistance if any issues arise  

Non-Cancellable Items  

Certain products may not be eligible for cancellation once the order has been placed. Items already in packing or those marked as final sale may be excluded from cancellation. Garments curated as part of limited releases may also be non-cancellable. This ensures quality control and maintains exclusivity across premium collections. All ineligible items will be clearly marked during the purchase process.  

Refunds for Cancelled Orders  

Once a cancellation is confirmed, the refund process begins automatically through the original method of payment. There is no need for any further action from your side after approval. Refund timelines may vary slightly depending on your payment provider’s processing cycles. All refund updates will be communicated through your registered email ID. We aim to maintain clarity and transparency throughout the refund journey. Refunds are initiated only after the order is successfully cancelled in our system. If the order has moved beyond the cancellable stage, it will not be eligible for a refund. In such cases, the return policy may apply after the order is delivered. Our priority remains ensuring you feel supported throughout your shopping journey. We appreciate your patience as we complete the refund process with care.  

Change of Mind Cancellations  

• Cancellations due to personal change of preference are accepted before dispatch   
   
• Returns may be applicable instead if the item has already been shipped   
   
• Please ensure your style and selection is final before placing the order   
   
• We do not guarantee cancellations once packing is complete   
   
• Each request is subject to verification and approval   
   
• Frequent cancellations may impact future order privileges  

Contact and Support for Cancellations  

We’re here to help if you need guidance while requesting a cancellation. Our customer support team understands that sometimes plans change or styles evolve. If you're unsure about your eligibility or need help locating the cancel option, please reach out to us at boldbloomwebsolutionspvtltd@gmail.com. We aim to respond promptly and ensure your experience remains as smooth as your style. Every cancellation request is treated with attention, care, and respect for your time.