Shop Confidently, Return Easily  

Boldbloom Web Solutions Private Limited (“we,” “us,” “our”) is the one who owns Softweave, crafted to deliver a stress-free fashion experience to our users (“you,” “your”). While we hope every order delights you, we understand that there may be times when a return is necessary. From incorrect  pieces to damaged pieces, our return guidelines are here to help.  

If your delivery includes an incorrect, defective, or damaged item, notify us within 48 hours of receiving it. Our support team will coordinate a suitable replacement or initiate a return so you can enjoy the item you originally chose. Items must remain unused, unworn, and returned in original packaging with all tags, labels, and the invoice for the return to be accepted. If the mistake was on our part, we’ll cover the shipping and take full responsibility. We aim to provide dependable support every step of the way to make sure your return feels fair, easy, and stress-free.  

Quick Returns, Zero Worry  

• Reach out to our support team to begin the return journey - we’re here to guide you through it.   
   
• Submit your return request within the permitted time window to keep it valid.   
   
• Items returned are carefully checked before processing any refunds or exchanges.   
   
• Refunds or replacements are generally processed within 5-7 business days.   
   
• We keep you informed at every step, offering updates until the return is finalized.   
   
• Our promise is a transparent, stress-free process built on customer trust and ease.  

Before You Buy: Non-Returnable Products  

Not all products can be returned, and we want you to be informed before you add to cart. Certain categories are final for hygiene and customization reasons.  

• Innerwear, socks, and swimwear fall under non-returnable items due to hygiene protocols.   
   
• Custom-made or personalized items can’t be returned unless defective upon delivery.    
   
• Products marked as final sale or discounted during offers are not eligible for return.   
   
• All non-returnable tags are mentioned on the product page for your clarity.   
   
• Items that show visible signs of use, washing, or alterations will not be accepted.   
   
• This policy ensures quality control for all shoppers while maintaining product standards  

Return Pickups & Shipping Responsibility  

While we aim to make returns easy, the cost coverage depends on the reason for the return. Here's how we handle it:  

If you received the wrong item or a damaged piece due to our oversight, we’ll manage the pickup and shipping fees at no cost to you. However, if you’re returning something because of a change in preference - like color or fit - you’ll need to cover the shipping costs. We recommend opting for a reliable courier. We'll also provide you clear instructions if the item qualifies for a free return due to damage or defects. To avoid return issues, please ensure that the item qualifies and meets all listed conditions before shipping it back.  

Easy Refunds, No Delays  

• Once the returned item reaches us, a quality check will be conducted.   
   
• Refunds are always processed via the original mode of payment used.   
   
• You’ll receive the refund within 5-7 business days of inspection approval.   
   
• A confirmation email will be sent once your amount has been successfully reimbursed.   
   
• We avoid unnecessary delays and focus on a friction-free refund experience.   
   
• Your satisfaction is our commitment, and we honor it with every refund request.  

Still Need Help? Reach Out Anytime  

Our dedicated support team is always ready to walk you through your return, refund, or exchange concerns. From fashion fixes to faulty fits, we’re just one message away.  

You can write to us at boldbloomwebsolutionspvtltd@gmail.com and expect a quick, clear response from our end. Whether you’re unsure about eligibility or need step-by-step guidance, we’ll provide all the details. Every customer concern is handled with attention and professionalism to ensure satisfaction even after a sale. We believe the post-purchase experience is just as important as checkout, and our policy reflects that care. With Softweave, fashion meets accountability - because returns should never feel like a burden.