Boldbloom Web Solutions Private Limited (“we,” “our,” “us”) presents Softweave. We aim to offer our users (“you,” “your”) an unmatched shopping experience. Every time you place an order, you agree to the shipping guidelines detailed here, helping us ensure smooth processing and timely dispatch. Our system is designed to maintain product quality while meeting expected delivery timeframes. With a reliable logistics network and dedicated fulfillment process, your style statements are always a step away. We're devoted to delivering premium fashion in pristine condition, just as you expect it.
Our delivery services currently cover various regions across India, allowing us to bring curated fashion to your doorstep. Whether you're in a bustling city or a quieter neighborhood, our goal is to make sure you never miss out on the latest collections. Though we do not ship beyond Indian borders at this time, plans to expand further remain part of our future roadmap. You can always count on consistent updates through our platform when new regions are added. Your location shouldn't limit your style, and we work hard to ensure that it never does.
Our collaborations with trusted logistics providers help us maintain safe and timely shipments. We continue to upgrade our network, ensuring even wider reach over time. If your region is newly added to our delivery zones, you’ll find that information updated on our website. Fashion deserves freedom, and we’re committed to making every design accessible. With expanding coverage and consistent reliability, your next wardrobe pick is never far away.
Once you confirm your order, we begin preparing it for dispatch, typically within 1-2 business days. Our team carefully inspects and packs each item to ensure it maintains its condition during delivery. While weekends and public holidays aren't included in processing times, we do our best to avoid delays. From packing to handover, every step is carefully executed to keep your experience refined and dependable. You'll receive a confirmation email as soon as your parcel is on its way.
Most orders under standard shipping arrive within 3-8 business days, based on your delivery location and our courier partner’s schedule. We work closely with established delivery agencies to ensure timely movement of parcels. While our operations are designed to minimize delays, some situations beyond our control - such as unforeseen disruptions - may affect delivery timelines. When this happens, we’ll keep you informed through timely updates and support. We strive to meet your expectations and remain transparent throughout the process.
For any unexpected delays, our customer care team remains at your service. You’re welcome to reach out for additional information, reassurance, or rescheduling. Our goal is to align fashion with convenience and reduce any inconvenience in the shipping process. Reliability is at the heart of our delivery promise, and every parcel reflects that commitment. We appreciate your patience while we work to meet or exceed delivery expectations.
In rare cases where your package arrives in poor condition, we request that you report the issue within 48 hours of receipt. Kindly include clear images of the damage so our team can review and provide a solution. Based on the evaluation, we will either send a replacement or initiate a refund, depending on product availability. Our aim is to resolve such matters swiftly, keeping your satisfaction a top priority. All returns or refunds are handled with transparency and care.
For any order marked as lost, we coordinate with our courier partners to initiate a fair resolution. All packages are packed securely to reduce the risk of loss or damage. Should a lost case arise, our team will provide updates while we investigate and resolve the matter. You can trust that we treat each incident seriously, respecting the value of your order. Your peace of mind is important to us throughout the shopping journey.
Some of our high-end, oversized, or fragile products require added precautions during packaging and shipping. These items may have special instructions visible on their respective product pages. To protect the integrity of such pieces, we employ secure packaging solutions designed for their specifications. Your investment in premium fashion deserves protection from our end, and we ensure it arrives just the way you expect. Should you have specific queries about handling, our support team is ready to assist.
If you ever need help or clarification about your order’s delivery, our dedicated customer support team is just a message away. From questions about timing to handling re-delivery requests, we’re here to guide you. You can reach out to us at boldbloomwebsolutionspvtltd@gmail.com, and we’ll get back to you promptly. Our focus is not just fashion, but also the experience that comes with it. Reliable service is part of every order placed through Softweave.
We believe shopping should feel as premium as the styles you choose. That’s why we combine thoughtful service with clear communication at every stage of your order. Every fashion piece deserves a delivery process that reflects care and precision. Thank you for choosing us as your style companion, where every detail is curated - including how your package gets to you. From cart to doorstep, elegance is never compromised.